Returns & Exchanges
At ALOHA, we want you to love your taste of paradise; if you are unsatisfied with your order, we offer a 30-day freshness guarantee for a full refund or exchange. Due to the perishable nature of our products, some exclusions apply to opened food items.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the specific items you wish to return or exchange.
Provide Quality Details
To help us maintain our high standards, please include a brief description and a photo of the product batch code and any packaging issues.
Pack and Ship
If a physical return is required, place the unopened items in their original packaging and use the prepaid shipping label provided by our team.
Receive Your Refund
Once your request is processed, we will issue a credit to your original payment method or ship your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing